Need to cancel a collection?

In some instances like collection is no longer necessary, we can assist you cancel the booking you made and you will be refunded back the amount you have paid to us. Simply reach out our support team with via Live Chat. Our Live Chat team is open from Monday to Friday 8am to 9pm and they will further assist to cancel the collection and advise the courier company beforehand to cancel the collection on that day.

By any chance the courier is not advised of the cancellation and they arrive to take the parcel, please do not hand over the goods as you will then be charged as the item will be scanned into their network, and you will have to pay for the service. Kindly decline the collection and this will show on the tracking and the refund can still be issued.

Change of collection or delivery address

Usually, some customers had a mistake on entering the address during the booking process and only notice when the booking is confirmed and shipping label is sent. We can gladly assist you on amending the errors without cancelling the order if there is only a minor change like a missing house number or a mistake on spelling, just simply log in on your account and reach out via live chat or create a support ticket.

On the other hand, if there is a massive change on the collection or delivery address, it is needed to cancel the order and issue you a refund and you can book a new order again with the correct address. This is to make sure that you have been charged with the correct cost on your booking. This will also help you avoid any problems that might possible occur during the delivery period and to ensure the delivery is okay without a hindrance.

Change of parcel weight or dimensions

It is really necessary to provide the correct dimensions and weight of the item to make sure that the item will not be refused or returned by the couriers or to avoid additional charge that may apply.

These charges are usually applied by the couriers for those items with misdeclared volumetric weight. Make sure to weigh the item as soon as it is packed to ensure that the correct weight and dimensions are entered to the quote engine. Any changes to on the order such as dimensions or weight, the order should be cancelled as we cannot make any adjustments on these once your booking is confirmed.

Simply advise us if you want to cancel and we will be gladly assisting you with the cancellation and a refund will be issued.

On top of that, if you also received a message saying ‘Problem please contact us’ , this is something that we can fix and resolve for you too, or we can check and verify what is the root cause of the problem and come up with a resolution once checked.

Still needing to cancel? You can also raise a support ticket here aside from contacting via Live Chat and our team will further assist with your request.

First Time Using

I First tried using dropbox2go and I'm glad I did. It's Very efficient and convenient to use. Plus the customer service is very helpful and accommodating too. Highly recommended.

Chloe Newton

DropBox2Go is Great

On time delivery for less. Very smooth and helpful service. I shall definitely use this company again.

Project19

First Time Using

I First tried using dropbox2go and I'm glad I did. It's Very efficient and convenient to use. Plus the customer service is very helpful and accommodating too. Highly recommended.

Chloe Newton

DropBox2Go is Great

On time delivery for less. Very smooth and helpful service. I shall definitely use this company again.

Project19

Reason to choose Dropbox2go

Our site offers discounted parcel delivery services and enables our customers to compare, book and send parcels using a courier of their choice. Efficient and Reasonable!

Offers World’s Best Couriers

Dropbox2Go has major accounts with the world’s largest and most trusted courier companies. We have secured huge discounts off their normal selling rates that allows us to offer you some of the lowest parcel delivery prices around.

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