How to rebook a missed collection or reschedule a parcel pick up?

Of course! It will only take a minute or two of your time. As we all know, missed collections are a common issue in the courier industry. Just a reminder, Dropbox2go is not a courier. We resell the courier services at a lower cost, therefore in the event that the parcel does not get collected, you can reach out to us and we will be glad to assist.

In the event a problem occurs and the parcel was not collected, we sincerely apologize. For further assistance, just log in on your account and open a Live Chat with our team who are online weekdays 8am to 9pm or you can use the Contact Us page and open a support ticket which will be answered and the collection rebooked at the most convenient day for you. You also have the option to cancel the order and be refunded and you can book a drop off service instead on our site if you rebooking the collection will not suffice for you. Just simply print the labels and take the parcels Post Office or Pick Up shop, if you preferred this.

Please be reminded as well to not to contact the courier directly since the order is booked via our quote engine. We can fix any further issues and have the collection rescheduled if you wish to.

To re-arrange your delivery you will need to fill out the short form we have here and provide your DropBox2Go reference number, the postcode the parcel is going to and the date that you’d like to have it collected. If you get a problem with this you can reach our Live Chat team will be here to reschedule the collection on your behalf.

Below are some of the possible reasons why a parcel hasn’t been collected

  • There could be adverse weather during winter
  • There is a possible courier network issues especially during peak season
  • If customers have provided insufficient addresses
  • The courier call and nobody answers
  • Incorrect dimensions specified by the sender

We are affiliated with dependable carriers who have a very high success rate with collections but we at DropBox2Go do not actually collect the items, we only take your booking and pass it through to the courier you chose from our quote engine. All you have to do is wait for the email confirmation and shipping labels, print and attach. And then you’re good to go.

Can I rearrange a collection if I am not available?

Yes, definitely. Just let our team know, if you are not available on the scheduled collection date so we can rebook the collection to a convenient time suited for you. Mostly customers will take the parcel to their work address and they cannot wait until 6pm for the driver to collect, therefore if this is the situation, log in to your account and reach us thru Live Chat, then we can rebook the collection for the next working day for you or whenever is most suitable.

A new label should be printed out and attach your parcel or if you booked for a courier not needing a printed label, you can skip this process.

First Time Using

I First tried using dropbox2go and I'm glad I did. It's Very efficient and convenient to use. Plus the customer service is very helpful and accommodating too. Highly recommended.

Chloe Newton

DropBox2Go is Great

On time delivery for less. Very smooth and helpful service. I shall definitely use this company again.

Project19

First Time Using

I First tried using dropbox2go and I'm glad I did. It's Very efficient and convenient to use. Plus the customer service is very helpful and accommodating too. Highly recommended.

Chloe Newton

DropBox2Go is Great

On time delivery for less. Very smooth and helpful service. I shall definitely use this company again.

Project19

Reason to choose Dropbox2go

Our site offers discounted parcel delivery services and enables our customers to compare, book and send parcels using a courier of their choice. Efficient and Reasonable!

Offers World’s Best Couriers

Dropbox2Go has major accounts with the world’s largest and most trusted courier companies. We have secured huge discounts off their normal selling rates that allows us to offer you some of the lowest parcel delivery prices around.

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